“three out of four of its customers’ accounts stay well below 50GB, a minority of rotten apples who take the ‘unlimited’ at face value have spoiled it for the rest of the bunch by uploading terabytes of digital video, photos, and music.”
You’ve got to be kidding me! Mozy is actually blaming their USERS for USING the service and causing these issues! My wife reminded me of the AOL mess years ago when they got upset that their users were on the internet too much and asked them to get off. AOL never recovered. Mozy is quite possibly looking at a repeat of that event. Only time will tell.
My backup costs tripled in the last three days thanks to Mozy. As for me, I’m already transferring all my data to Crashplan. If you agree and think Mozy has violated the trust of their users, you should do the same.
from a “Rotten Apple”
ADMIN: Please note – this article has been reposted from the old blog. The comments from that post are copied over here. Please feel free to comment further below.
Wow, I didn’t catch the PCMag article… that’s a great quote!
Also interesting in their Twittering on the issue is some mis-information (http://twitter.com/mozy/status/32505338343202819). They say that “Some [will] pay less”, while the email I got says 50GB starts at $5.99/mo; a dollar more than the old unlimited plan. ’tis going to cost more for EVERYONE.
Why did you chose Crashplan over Backblaze?
Submitted by Hackety on Fri, 02/04/2011 – 10:55.
That’s funny! I missed the paying less piece. NO one paid less… good grief.
Crashplan had an awesome setup. I chose Crashplan because of the software offered, good cloud backup and no bandwidth caps. Backblaze offers all those except the software side. CP supports linux (which I’m not currently backing up, but would like to have that option) as well as the 3x backup. Basically I can backup to a local HDD, a friends computer off site and their cloud storage. All in one neat little package! I’m sure Backblaze is awesome, but Crashplans options sold it for me. I bought backups for a year!
I’m Steve from Mozy and just wanted to clarify a couple things that were said here. First, that’s incorrect that MozyHome now costs more for everyone. There is a good chunk of our customers with multiple computers being backed up who are now paying *less* with the new plan.
Also, the writer of the PC Mag article you referred to did not mean for his “rotten apple” comment to be directly attributed to Mozy – as those were his words, not ours. When we called his attention to it he immediately removed those words from this story online, and the corrected version became live that day – here:
Thank you for your response Steve. I’m glad you took the time to respond here. It marks the first logical response I’ve seen from Mozy on the whole matter. I see your logic in regards to the cost being “less” for some customers but the idea of a “good chunk” is really impossible to prove, that is unless you were willing to release data regarding users who stayed, saved money etc. I know this is not a reality, nor do I expect you do release that kind of data, so we’ll just have to let that one go.
In the long run it worked out for both of us. You got me to recommend users to you for almost a year and a half and in the end decided I wasn’t really the customer you were looking for so I moved on and found CrashPlan to be a much better fit for my needs. With local, remote and cloud backup options I’m now more protected than I was with Mozy, and I never would have known had you not jacked up the price to use your service. Thank you.